Citizen Charter
Available services, underwriting requirements, and claim procedures at a glance.
Various types of Non-Life Insurance, such as:
- Property Insurance (Home and Commercial)
- Motor Insurance (Private Vehicle, Commercial Vehicle, Government Vehicle)
- Marine Insurance
- Engineering Insurance
- Agriculture Insurance
- Miscellaneous Insurance (Burglary, GPA/GME, etc.)
- Aviation Insurance
- Micro Insurance
Know Your Customer (KYC) form along with a photocopy of citizenship, one PP size photo, and PAN/registration paper (for firms) is a must for all insurance.
Required documents for insurance
- All types of insurance: Proposal Form
- Motor insurance: Blue book photocopy
- Marine insurance: Letter of credit, invoice, pro-forma invoice
- Contractor’s All Risk: Contract detail, bill of quantity (BOQ)
- Travel Medical Insurance: Copy of passport
- Other insurance: As required by the Company
Required time to prepare insurance policy: On the same day, after receiving the proposal form along with the necessary documents.
Amount required for insurance policy and renewal policy: Total amount (premium, stamp duty and VAT) according to the insurance policy or tax invoice.
Renewal notice: For a one-year policy, the company sends a renewal notice with the required premium before one month of the policy expiry, to the address provided in the proposal form.
Contact person for underwriting
First: Binesh Maskey — Phone: 01-4427170 / 4427171 / 4427172, Ext: 203
Second: Rakesh Shrestha — Phone: 01-4427170 / 4427171 / 4427172, Ext: 325
And the branch in-charge at various locations inside Kathmandu valley & outside-valley province-wise offices.
Where to claim: Claim Department of Head Office or any of the Company’s branches.
Time taken to pay claim: After acquisition of the final report from the surveyor and all other related documents, the claim is paid within 7 working days to the customer. For large claims, the time taken varies according to the nature of the loss.
Contact person for claim
First: Raju Poudel — Phone: 01-4427170 / 4427171 / 4427172, Ext: 204
Second: Niraj Poudel — Phone: 01-4427170 / 4427171 / 4427172, Ext: 120
And the branch in-charge at various locations inside Kathmandu valley & outside-valley province-wise offices.
